In this 1.5 hour webcast, students learn how to negotiate well with clients and co-workers. You can prevent conflict before it starts, work well with others every day, and understand both sides of the story. Developing negotiations skills is vital to the success of contemporary property-casualty insurance agencies. (While a part of the AIAM designation course work, any agency staff member may attend and will benefit from this webcast.) No CE is awarded in FL
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FAIA’s Jeff Odom AIP, AIAM, CCSR.
Jeff Odom graduated from Florida State University in 1988. He began his insurance career by working as both a general lines and life and health insurance agent with an independent insurance agency. He then moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance) working in the continuing education section. Jeff spent the last 4 years as the administrator of continuing education before joining FAIA as Insurance Analyst. Jeff's duties are writing, updating, and revising FAIA's Florida Insurance Research Library. He is married with two children. He spends his free time involved with the local Little League and attending every one of his daughter's ballet recitals.
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